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Oct 23, 2026
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BUS 1145 - Customer Service
Credits: 3
Catalog Description
Customer Service, or lack of it, is one of the most important topics in business today. Quality customer service is now expected, no matter what type of business/service in which you are employed. Students will learn a usable process for developing the skills, attitudes and thinking patterns needed to win customer satisfaction and loyalty. This course will examine the importance of customer service, understanding consumer behavior, techniques for handling difficult customers, time management, enhancing customer loyalty and creating long-term value for the customer and business.
Additional fee to student: No
Learner Outcomes
- Use various problem-solving techniques in handling difficult customer situations.
- Recognize the need for effective time management in customer service.
- Develop strategies to enhance customer loyalty.
- Deliver quality service through various communication techniques.
- Demonstrate strategies that anticipate the needs, wants, and emotions of the customer in order to exceed their expectations.
- Define effective customer service and the responsibilities of the customer service provider.
- Identify strategies for preventing customer dissatisfaction and creating customer value.
Major Areas of Course Content
- Customer Service
- Encouraging Customer Loyalty and Service Recovery
- Consumer Behavior and Expections in the Customer Service Industry
- Stress and Time Management Skills
- Handling Difficulty Customer Situations
- Communications in Customer Service (Telephone, Web, Electronic, In-person)
- Exceed Customer Expections and Create Value
- Emerging Trends in Customer Service
Credit for Prior Learning Options
No credit for prior learning option is available for this course.
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