PHAR 2100 - Pharmacy Communications-LEC/LAB

1. Describe and understand medication laws, standards and regulations.
2. Compare and contrast the roles of pharmacists and pharmacy technicians in ensuring pharmacy department compliance with professional standards and relevant legal, regulatory, formulary, contractual, and safety requirements.
3. Demonstrate ethical conduct in all job-related activities.
4. Describe and implement quality assurance and quality control in a pharmacy setting.
5. Demonstrate professional behavior and appearance.
6. Describe the role of a pharmacy technician in the medication use process.
7. Demonstrate understanding of nontraditional roles of pharmacy technicians.
8. Manage patient communication (both spoken and written) to meet the needs of diverse clientele.
9. Apply self-management skills, including time management, stress management, and adapting to change.
10. Apply interpersonal skills, including negotiation skills, conflict resolution, and teamwork.
11. Apply critical thinking skills, creativity, and innovation to solve pharmaceutical communication problems.
12. Demonstrate medication dispensing in a manner that follows specified procedures.
13. Prepare patient-specific medications for distribution.
14. Properly work within a sterile environment.
15. Understand and practice confidentiality in a healthcare environment.
16. Differentiate between a sterile and non-sterile environment and perform compounding.

1. Medication laws, standards and regulations
2. Areas of pharmacy legal compliance
3. Pharmacy technician regulations
4. Quality assurance in a pharmacy
5. Quality control in a pharmacy
6. Professional behaviors
7. Professional communication and interpersonal skills
8. Medication distribution
9. Sterile techniques and processes
10. Pharmacy compounding
11. Role of a pharmacy technician
12. Diversity in healthcare
13. Confidentiality in healthcare